Emotional Tone Analysis

    Emotional Trend Analysis

    Conversation Summary

    Overall Tone

    The conversation started tense but showed significant improvement towards resolution, ending on a positive note with clear understanding between parties.

    Average Intensity

    6.5/10

    Time to Resolution

    7:30

    Emotional Shifts

    3

    Key Insights

    • • Early acknowledgment of emotions helped de-escalate tension
    • • Active listening techniques were effectively employed
    • • Resolution was reached through collaborative problem-solving

    Key Moments

    0:30AnxietyMedium

    Try using a calming tone: 'I understand this situation might feel overwhelming...'

    1:15EmpathyHigh

    Great moment of connection. Build on this: 'Your perspective helps me understand better...'

    2:45FrustrationHigh

    Use labeling: 'It sounds like this process has been really frustrating for you...'

    3:20CalmnessMedium

    Maintain this peaceful tone: 'Let's continue exploring solutions together...'

    4:10ConfusionLow

    Clarify with: 'Let me make sure I understand correctly...'

    5:30HappinessHigh

    Reinforce positive momentum: 'I'm glad we found a path forward...'

    6:15AnxietyHigh

    Acknowledge concerns: 'I hear your worries about...'

    7:45EmpathyMedium

    Mirror feelings: 'This situation would be challenging for anyone...'

    8:20ExcitementHigh

    Channel enthusiasm: 'Your energy about this is inspiring...'

    9:00FrustrationMedium

    Validate feelings: 'It's understandable to feel frustrated when...'

    10:30CalmnessHigh

    Reinforce stability: 'This measured approach is really helpful...'

    11:15ConfusionMedium

    Offer clarity: 'Let me break this down step by step...'

    12:45HappinessHigh

    Share in joy: 'It's wonderful to see such positive progress...'

    13:20AnxietyLow

    Provide reassurance: 'We can work through this together...'

    14:10EmpathyHigh

    Deepen connection: 'I really appreciate you sharing that perspective...'

    15:30ExcitementMedium

    Build momentum: 'Let's explore how we can develop this further...'

    16:15CalmnessHigh

    Maintain peace: 'This thoughtful approach is really beneficial...'

    17:45FrustrationLow

    Address concerns: 'What specific aspects are you finding challenging?'

    18:20HappinessMedium

    Celebrate progress: 'This is a great step forward...'

    19:00EmpathyHigh

    Strengthen rapport: 'Your insights have really helped me understand...'

    3:45 / 15:00
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